FAQs

Frequently Asked Questions

Do I need an account to place an order?

No. You may complete checkout as a guest. Creating an account can make it easier to view order history and manage future purchases.

Which payment methods do you accept?

TimelessNova accepts major credit and debit cards and any additional accelerated payment options displayed during checkout.

Is checkout secure?

Checkout uses encrypted connections designed to protect information submitted during payment. Payment details are processed through our payment providers and are not stored by TimelessNova as full card details.

What currency are prices shown in?

Prices on timelessnova.store are displayed in US dollars. If your payment method uses another currency, your card issuer may apply its exchange rate or applicable fees.

How should I enter my shipping address?

Please provide a complete delivery address and carefully check apartment, suite, ZIP code, and contact information before placing your order.

Can I change my address after ordering?

Please contact us as soon as possible after ordering. We may be unable to change an address once an order has entered processing or has shipped.

When will I receive tracking information?

When tracking is available for your shipment, it will be sent to the email address used at checkout. Delivery times can vary by destination and carrier conditions.

What should I do if an item is missing from my delivery?

Please contact us with your order number and details of the missing item so our support team can review the issue.

Still have questions? Contact us at service@timelessnova.store.